Refund Policy

Sometimes a project does not work out. This page sets out when a refund is available, what is not refundable, and how to request one.

Last updated: [date]

General principles

Refunds are assessed against the stage a project has reached and the work completed to that point. Design work is time, and once time has been spent it cannot be returned — so our policy is built around proportionality rather than a blanket rule.

Requests must be made in writing.

Eligibility by service

Logo and graphic design

A refund may be requested within 7 days of initial concept delivery.

No refund is available once significant revisions have been carried out, since at that point substantial work has been completed at your direction.

Web design and development

Before development begins: a refund is available, less any design work already completed.

During the design stage: a partial refund based on work completed.

Once development has begun: no refund, as infrastructure, licences, and development time have been committed.

Content and copywriting

Before delivery: full refund.

Partial delivery: a prorated refund reflecting the work completed and delivered.

SEO and digital marketing

No refund once a campaign has started. These services are billed against time and resources invested, both of which are committed at launch.

Non-refundable

Consultation fees. Charged for time already spent.

Maintenance and support. Non-refundable once the service period has begun.

Third-party costs. Fonts, stock imagery, licences, domains, hosting, and platform fees purchased on your behalf. These are paid to third parties and cannot be recovered by us.

Completed and approved work. Once deliverables have been approved and final payment made, the project is closed.

How to request a refund

1. Submit the request in writing to , including: - Your project or order reference - The reason for the request - Any supporting information

2. We review it. We may contact you for clarification.

3. We respond within 15 business days of receiving your request, with our decision and the reasoning.

4. If approved, payment is issued within 7–10 business days.

Refunds are returned to the original payment method. If that method is no longer available, you will need to provide an alternative that our payment system accepts.

Before requesting a refund

Most problems are solvable without one. If the work is not going the way you expected, tell us early — a conversation at concept stage costs nothing and usually resolves what a refund request cannot.

If your concern is that the direction is wrong rather than that the work is deficient, that is what revision rounds exist for.

Disputes

If you disagree with a refund decision, you may escalate it in writing to . Nothing in this policy limits rights you may have under UAE consumer protection law.

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